The small print, kept small

Cancelling

You can cancel free of charge up to 12 hours before your appointment. Open your booking (from your confirmation, Find my booking or My account) and choose Cancel.

Within 12 hours of your appointment, bookings can’t be cancelled online. Please contact the studio as early as you can; details are on the contact page.

If the studio has to move or cancel your appointment, for example because your technician is unavailable, we’ll message you so you can pick another time or cancel.

Deposits and refunds

Booking with any technician needs no payment online. When you choose a specific technician, 20% of the booking total is paid online as a deposit to hold their time. Your booking is confirmed once the deposit is paid, and the deposit is taken off your bill at the studio.

If the deposit isn’t paid in time, the held time is released so others can book it. If a payment went through for a booking that was then released, the studio refunds it.

Refunds

When you cancel in time, or the studio cancels your appointment, the studio refunds your deposit. Refunds are made by the studio rather than automatically, so they aren’t instant; contact the studio if you haven’t received yours.

Online payments are handled by Razorpay. We never see or store your card, UPI or bank details.

Privacy

Your camera and photos

The virtual try-on and design your own work entirely in your browser. Your camera feed and any photo you choose are processed on your device and are never uploaded to us or stored by us.

Designs you make

Sets you design yourself are saved in your browser on this device only. If you book one, a copy of that design is saved with your booking so your technician can see it.

What we keep when you book

• Your name, mobile number and, if you give it, your email.
• Your booking: the service, design, extras, technician, time, any notes, and payment status.
• If you sign in, your account’s name, email and mobile, so your bookings appear under My account.

We use these to run your booking: confirming it, reminding you, and contacting you if something changes. We don’t sell your information or use it for advertising.

To see, correct or delete what we hold about you, contact the studio from the contact page.